What happens next?
01We listen
Tell us about your goals, the help you need and your preferences. A family member or support coordinator can join the conversation if you choose.
02We explore your options
We discuss support availability, your arrangements and what working together could look like. You have time to ask questions before deciding.
03We plan your start
Once the details are agreed, we arrange your support and discuss how we’ll keep in touch and review it with you.
Questions you might have
Can I discuss worker preferences?
Yes. Tell us what matters to you, including language, personality and routines. We’ll discuss suitable matching and availability.
How quickly can support start?
Timing depends on your needs, location and worker availability. Contact the team to discuss your preferred start date.
Can someone enquire on my behalf?
Yes. A family member, carer or support coordinator can contact us with your permission.
What should I bring to the first conversation?
Your questions and a general idea of the support you want are enough to begin. We’ll explain what further information may be needed.